Crew Information application now in
RailTown (RIA) Quick Links
May 5, 2008
Source: Canadian Pacific
Attention: All Running Trades employees
Subject: Crew Information application now in RailTown (RIA) Quick Links
In an effort to improve access to the Crew Information application in
RailTown through Remote Internet Access (RIA), the Quick Links feature
in RailTown (RIA) has been updated. You can now access the Crew
Information application using the Quick Links drop down feature.
RailTown (RIA) is the secure corporate web portal of access for running
Effective May 28, 2008 the unsecured link to the Crew Information
website will be no longer be accessible.
Employees will be able to gain secured access to the Crew Information
application through the Company’s RailTown (RIA) site that was provided
to employees on February 8, 2007.
The unsecured link to the Crew Information website did not require any
individual password or employee user code logon for access purposes.
Given corporate governance requirements and the need to protect employee
privacy, this link must be removed.
Those employees who have never accessed RailTown (RIA) will need to have
a password reset. You will receive your password with your pay period 10
(May 15) pay advice. You will need to change this password when you
first log on to RailTown (RIA). Your userid is comprised of your CMA
logon id with an “a” at the end (i.e. SMI0123a).
For those users that have used RailTown (RIA) previously but don’t
remember their password, you will need to contact the Company’s User
Support Center (USC) as per the instructions below:
• Call 1-800-387-1833 (or 319-7777 in Calgary) and follow the prompts.
• When the USC analyst answers, tell them you are calling for your
password for RailTown RIA access and give them your name, userid (CMA
logon id an “a” at the end) employee number and manager’s name.
• The USC analyst will provide you with a temporary password (you will
need to change this password when you first log on)
• Due to the high number of employees expected to call the USC during
this transition period, you may experience a longer than usual wait time
to speak to an analyst.
Please note that running trades employees will not permitted to contact
CMC staff to secure information that will be readily available through
our RailTown (RIA) site. In addition all inquiries with respect to
individual user codes and passwords must be handled through the USC. It
is important, therefore, that employees take this time to secure a valid
user code and password, if required, in anticipation of the May 28, 2008
removal of the unsecured Crew Information link.
Network Management Centre